Refund policy
Not satisfied with the product or you would like to exchange it?
Do drop us an email at hello@yumidem.com and we will handle the matter for you. All returns should be made in 10 days of purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The return adress is :
Anissa FUHRER - 3, rue des fleurs - 67600 MUTTERSHOLTZ- FRANCE
You can always contact us for any return question at hello@yumidem.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you are not satisfy by the product you received, you have 10 days after receiving your parcel to make an exchange.
Please inform us which product you would like to exchange with. All shortages in balances (if there is a difference) and shipping should be compensated again. If there is a gain, we would refund it , after deducting the shipping cost.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.