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Frequently Asked Questions

About The products

What are the materials used on the jewels?

All metal parts on jewels you can find on this website are made in gold plated or silver plated brass.

They are all chemicals and Nickel free, which makes them allergy free.

Is polymer clay a good choice?

Polymer clay is defenetly a good choice when it comes to jewelry creation. Despite its infinite range of colors possibilities It is :

- Bendable so it won't break.

- Leightweight so it makes it easy to wear and you don't feel it.

How can I take care of my jewels?

First of all, avoid every contact with water or perfume / chemicals with the metallic and leather parts.

those could make the gold plating fade or tarnish.

If that happens, you can easily bring back the shine with a jewelry cloth or tarnish remover but not too often because that may also remove and attack the surface if done too frequently.

You can also use a wet gentle fabric to wash the clay parts.

Can I ask for a peronalisation of an item?

Yes, you can easily use the contact formular to ask for a custom length or colour of leather or clay.

We will then communicate directly about it and set the price change if there is some.

Shipping questions

How are shipping costs calculated?

A fixed shipping cost is calculated at checkout depending on the region you want to be delivered.

Exchanges

If you are not satisfy by the product you received, you have 10 days after receiving your parcel to make an exchange.

Please inform us which product you would like to exchange with. All shortages in balances (if there is a difference) and shipping should be compensated again. If there is a gain, we would refund it , after deducting the shipping cost.

Refunds

Not satisfied with the product or you would like to exchange it? Do drop me an email at hello@yumidem.com and I will handle the matter for you. All returns should be made in 10 days of purchase.

Please note that the shipping cost when purchasing will not be refunded.

For more informations please read our refund policies on the bottom of the page.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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